Shipping Policy
Muletown Maker Co
Last Updated: 10/18/2025
Thank you for shopping with Muletown Maker Co! We take pride in creating personalized, handmade laser-engraved products and want you to love your order from start to finish. This Shipping Policy explains how and when your items will be processed and delivered.
Processing Time
All products are made to order.
Standard production time is 8–10 business days after artwork approval and payment are received.
During peak seasons (such as holidays), production times may be slightly longer.
If you need your order by a specific date, please reach out before purchasing — we’ll do our best to accommodate rush orders when possible.
Shipping Options
We currently ship within the United States using trusted carriers such as USPS, UPS, or FedEx.
Shipping rates are automatically calculated at checkout based on order weight and destination.
Tracking information will be provided once your order ships.
Shipping times typically range from 2–7 business days depending on your location.
Please note that once a package leaves our studio, shipping delays due to the carrier are beyond our control.
Local Pickup
We proudly serve our local community in Columbia, Tennessee!
Local Pickup: Available at no cost. You will receive an email or text notification when your order is ready.
Shipping Damage or Lost Packages
We carefully package each item to ensure it arrives safely. However, if your item is damaged or lost during shipping:
Please contact us within 5 business days of delivery with photos of the damaged packaging and item.
We will work with you to replace or remake the product when applicable.
Lost packages must be reported to the shipping carrier. We’ll help file a claim if needed.
Incorrect Shipping Information
Please double-check your shipping address before finalizing your order. Muletown Maker Co is not responsible for packages delivered to the wrong address provided by the customer.
If you notice an address error after checkout, contact us immediately — changes can only be made before the order ships.
International Shipping
At this time, we do not offer international shipping.
Contact Us
If you have any questions about your order or need help tracking your package, please reach out:
📧 muletownmakerco@gmail.com
📍 Columbia, Tennessee